ORDERING AND PAYMENT

Online orders are not confirmed until checkout is completed and payment is accepted. Products and quantities are limited. An item placed in a shopping cart is not reserved until the order is completed.

Walk-up purchases are available during posted bakery hours while supplies last.

PICKUP

Online orders must be collected during the pickup window shown during ordering or provided in the order confirmation.

Pickup location:

Post Traumatic Shef Disorder
7930 Daniel Ave
Camp Dennison, Ohio 45111

Please bring your order confirmation when collecting a prepaid order.

MISSED PICKUPS

Contact the bakery as soon as possible when you cannot make your scheduled pickup.

Because products are baked specifically for each order, missed pickups are not automatically eligible for refunds. We will make a reasonable effort to arrange another pickup time when production and scheduling allow.

CANCELLATIONS AND REFUNDS

Orders may be canceled before the cancellation deadline stated during ordering or in the order confirmation.

Because ingredients and production are planned in advance, orders canceled after the stated deadline may not qualify for a refund.

When Post Traumatic Shef Disorder must cancel an order, the affected customer will be contacted and offered a refund or another appropriate resolution.

PRODUCT QUALITY

Contact the bakery promptly when there is a problem with an order. Include the order number, a description of the problem, and photographs when appropriate.

Refunds or replacements are considered individually based on the circumstances. Personal taste preferences alone may not qualify for a refund.

INGREDIENTS AND ALLERGENS

Products are made in a home kitchen that handles wheat, milk, eggs, soy, peanuts, and tree nuts. Cross-contact is possible.

Post Traumatic Shef Disorder cannot guarantee that any product is free from a particular allergen. Customers with serious food allergies should review the product label and contact the bakery before purchasing.

Ingredient and major-allergen information is provided on product packaging.

CUSTOM AND LARGE ORDERS

Custom, event, fundraiser, and large-quantity orders are accepted only after the bakery confirms the product, quantity, price, payment requirements, and pickup arrangements.

Sending an inquiry does not reserve a date or guarantee that an order will be accepted.

COTTAGE-FOOD DISCLOSURE

Products are made in a home kitchen and produced in accordance with applicable Ohio cottage-food requirements.

CONTACT

Questions about an existing order should be submitted through the Contact page. Include your name, email address, and order number when available.