Welcome to Post Traumatic Shef Disorder. Below are answers to common questions about ordering, walk-up purchases, pickup, ingredients, and special requests.
WHERE ARE YOU LOCATED?
Post Traumatic Shef Disorder is a cottage bakery located at 7930 Daniel Ave in Camp Dennison, Ohio.
WHEN IS THE WALK-UP BAKERY OPEN?
Walk-up bakery hours will be posted on the homepage and our social media pages. Hours may change from week to week based on production schedules, special events, and product availability.
CAN I PURCHASE BAKED GOODS WITHOUT PREORDERING?
Yes. Walk-up purchases are welcome during posted bakery hours while supplies last.
Popular products may sell out, so preordering is recommended when you need a particular product or quantity.
HOW DO I PREORDER?
Visit the Order Online page, select the products and quantities you would like, and complete checkout.
Your order confirmation will include pickup information.
WHEN DO PREORDERS CLOSE?
Each preorder will display its ordering deadline and pickup date. Ordering may close early when the available production quantity sells out.
WHERE DO I PICK UP MY ORDER?
Prepaid orders are picked up at the walk-up bakery at:
7930 Daniel Ave
Camp Dennison, Ohio 45111
Please bring your order confirmation and arrive during the posted pickup window.
WHAT HAPPENS IF I MISS MY PICKUP TIME?
Contact us as soon as possible.
Because products are baked specifically for each order, missed pickups are not automatically eligible for refunds. We will make a reasonable effort to arrange another pickup time when possible.
DO YOU OFFER SHIPPING?
Shipping is not currently available. Products are sold through local pickup and walk-up bakery purchases.
DO YOU ACCEPT CASH?
Cash may be accepted for walk-up purchases. Online preorders must be paid using one of the payment methods available during checkout.
WHAT PAYMENTS METHODS DO YOU ACCEPT?
Online payment options will be displayed during checkout. Walk-up payment options will be posted at the bakery.
DO YOU ACCEPT CUSTOM ORDERS?
A limited number of custom, large, and event orders may be accepted based on the product requested, order quantity, available production time, and pickup date.
Use the contact or speaking and community page to submit a request. Submitting a request does not guarantee acceptance.
DO YOU OFFER CATERING OR EVENT ORDERS?
Limited bakery orders may be available for fundraisers, nonprofit events, business gatherings, celebrations, and community programs.
Please provide as much notice as possible, especially for larger quantities.
CAN I REQUEST A FLAVOR?
Suggestions are always welcome. Some customer ideas may inspire future weekly or seasonal specials.
A flavor request does not guarantee that the product will be added to the menu.
DO YOU OFFER GLUTEN-FREE PRODUCTS?
Some products may occasionally be made without gluten-containing ingredients, but the bakery is not a gluten-free facility.
Cross-contact with wheat and other allergens is possible.
CAN YOU GUARANTEE AN ALLERGEN-FREE PRODUCT?
No.
Products are made in a home kitchen that handles wheat, milk, eggs, soy, peanuts, and tree nuts. Cross-contact is possible.
Customers with serious food allergies should not assume that any product is safe for them unless they have reviewed the ingredients and discussed their needs directly with us.
WHERE CAN I FIND THE INGREDIENTS?
Ingredient and allergen information will be included on the product packaging. Online product descriptions will also identify major allergens whenever possible.
HOW SHOULD I STORE MY COOKIES?
Keep cookies sealed in their original packaging or an airtight container.
For longer storage, freeze the cookies in an airtight container. Allow them to thaw at room temperature or warm them briefly before serving.
HOW LONG WILL THE COOKIES STAY FRESH?
Cookies are best enjoyed within the period listed on the package. Proper storage will help preserve their flavor and texture.
CAN I FREEZE THE COOKIES?
Yes. Place the cookies in an airtight container or freezer-safe bag.
Thaw them at room temperature and warm them gently before serving for the best texture.
WHAT IS YOUR CANCELLATION POLICY
Cancellation deadlines will be listed during ordering or included in your confirmation.
Because ingredients and production are planned in advance, orders canceled after the stated deadline may not qualify for a refund.
WHAT HAPPENS IS THE BAKERY CANCELS MY ORDER?
When the bakery must cancel an order, the affected customer will be contacted and offered an appropriate refund or another available resolution.
DO YOU SELL GIFT CARDS?
Gift cards are not currently available, but they may be added in the future.
CAN I PLACE A RECURRING ORDER?
Recurring ordering is not currently automatic. Customers may contact the bakery to discuss regular business, nonprofit, or event needs.
HOW CAN I FIND OUT WHAT IS AVAILABLE TODAY?
Current availability, bakery hours, and sold-out announcements will be posted on the website homepage and social media whenever possible.
Walk-up inventory may change quickly and cannot be guaranteed without a confirmed preorder.
HOW CAN I CONTACT YOU?
Use the website contact form or the appropriate request form for speaking, nonprofit, fundraiser, media, and collaboration inquiries.
Please allow reasonable time for a response, especially during baking and pickup days.